The Columbus Region has approximately 4,500 people working in customer call centers. Companies such as Aflac, Blue Cross Blue Shield of Georgia and TSYS operate call centers that employ more than 2,100 agents. Consumer management company Convergys, based in Cincinnati, OH, employs about 450 customer service representatives, talent acquisitions experts, human resources professionals, and operations managers at its new site in Columbus.
Georgia is the fifth largest market for call center-related talent. Moderate wages, a prominent headquarters base, and a strong work ethic contribute to the state's success in this industry. Occupations in the industry include computer network support specialists, computer user support specialists, telemarketers, bill and account collectors, customer service representatives, reservation and ticket agents, and travel clerks.